The Importance of Customer Feedback in Tech Startups1 min read

“Make sure you’re capturing customer feedback from the front lines so you can be credible with your organization and make the smartest decision possible about where to go.” – Richard White, Founder of UserVoice

About Richard White

Richard White, member of our February ’13 Cohort and founder of, has scaled from idea through Series B. Expert in UX design, and the critical importance of putting customers at the center of building products. Customers include Microsoft, Amazon, Yahoo, Intuit, and Google.

About Founders Network ®

Founders Helping Founders ® Founded in 2011, Founders Network ( offers lifelong peer mentorship to over 600 tech startup founders globally. Our community includes thought leaders from the high technology startup industry including founders, angel investors, venture capitalists and corporate executives. To interview our staff or members about company news, industry trends or events, please email:

Request an Invite

Become a better founder through peer mentorship from 600+ tech founders. Learn about our membership criteria and request an invite to join.

Founded in 2011, Founders Network offers lifelong peer mentorship to over 600 tech startup founders globally. Our platform, programs and high-touch service facilitate authentic experience sharing, warm introductions and long-term professional relationships. Additional benefits include over $500k in startup discounts and promotion to 2,000 newsletter readers. Members are located in San Francisco, New York City, Los Angeles, Vancouver, Toronto, London and other tech hubs. Each month our Membership Committee admits a new cohort of full-time tech founders who are nominated by an existing member.